11 January, 2012

Let there be Chaos

So I wanted to build off of Jill’s Post entitled “2012: A Time for Change.” I was struck by a single sentence in that post, “We are currently experiencing a crisis of consciousness.” This struck me because I have and continue to spend much of my professional career in the capacity of dispute resolution. I’ve traveled across states, oceans, and countries to various departments and companies to find that there does indeed exist a crisis, and as close as I can tell, it does involve our singular and collective consciousness.

Much of the issues that require correction center on communication (and the lack of it), and from this I began to form ideas as to the origin of these common miscommunications. Over the years I began to reflect on how communication has change, and how we have evolved our communication habits based on advancements in technology. I started to notice what I believed to be a trend, the trend of separation.

The idea came to me one day as I sat with another coworker reading an email. The email appeared to have a tone of anger. To make a long story short, we ended up confronting the employee and discovered that it was not meant as many of us had read it. Now, certainly this employee that sent the email could have been simply lying to us, but I did not think it in their nature to a) send such an email or b) lie, but the idea of separation crept into my head in the moments after. This idea, that through this separation between the persons through the written word, the A to B conversation was given an additional layer through the separation provided by the electronic mail. This additional layer also provided for this confusion centering on the tone of the email, and then I laughed at the idea of, the “tone” of an email. To prescribe to something that is not auditory to have something that would be, pointed to the paradoxical nature of the thoughts I was having, and so I indulged, and worked backwards.

For the purpose of putting this into religious terms to keep with the current tone of our posts here is how I saw it:

Spoken word begot Alphabet

Alphabet begat Letters

Letters begat Code

Code begat Telegrams

Telegrams begat Telephones

Telephones begat Faxes

Faxes begat Email

Email begat Facebook

Facebook begat Twitter

When I looked at this I started to see that all we were trying to do, from the moment we began to communicate, was put distance between the other. Ultimately, we have arrived to a method for communicating with large amounts of people called our friends or followers through single to multiple sentence blurbs. Something that I would argue is not ultimately communication or social at all. A very Orwellian Double-Speak term “Social Network,” again pointing out the paradoxical nature of this discussion.

So what does this have to do with communication and the “crisis of consciousness?” Well, I saw this separation, and that these layers of separation that we have been adding to since we first stopped grunting and pointing were to the point that we were not even communicating at all. Granted, if I go to a place I don’t know, and I ask how to get to the bathroom, do I get there? Yes. But I think that this problem goes deeper than just my bladder. It strikes to our “social” collective consciousness. We seem to often times believe the worst, expect the negative, and paranoid, and I believe it all spawns out of our communication both with others and ourselves. For how else do we communicate with our own consciousness than through our own given language? Our thoughts in our head predefined and limited by language, and this was where I found the ultimate separation. Maybe this came inherent to some of you by reading the above ramblings, but it was language itself that was the ultimate separation. We’ve all heard that communication is like 90% body language and only 10% the spoken word. Meaning the language itself is just another added layer, another separation point that adds on to the confusion. As I thought about reasons for this and what it all means I was brought back to my ancient Hebrew studies, and the idea of a God that creates not only through separation, but through the spoken word. Again to keep with the “tone” of the blog:

Genesis 1:3-And God Said, let there be light, and there was light.

There was no separation between the spoken word and reality, the reality was the word and the word was reality.

Genesis 1:4 –And God saw the light, and it was good, and God divided the light from the darkness.

And the separation began…

I’ve been pivoting around this idea for a year or so now; I’m not sure what to do with it, if anything. I know that I see that the problem of communication appears to be worsening, but that may just be me seeing the negative. So I submit this to you all, do what you will with it, I know that I myself sit highest on the offender list as I write a blog post to a group of people of no more than two I have ever met in person, looking for solutions, but that seems to be acceptable as the irony appears to mount in this post.

Phil

4 comments:

  1. Hey Philip- great post! I have definitely wondered about this too, considering how many relationships and businesses depend on emails, texts and video chatting (where I'd argue you can't get someone's full body language).

    I think that many new technologies, such as facebook & twitter, allow people to express themselves, but not exactly 'communicate'. People will often express opinions or statements that they would NEVER be able to say in person.
    example: "Dear people next door, TURN YOUR f-ing music down!!!"
    or "Seriously got the worst service at this restaurant"

    But I wonder, who is it for? Before FB and twitter, were people just bogged down with their opinions, that were bottled up inside? Do you think that virtual expression of these opinions are giving people entitlement to become more opinionated, or were they that opinionated begin with?

    BUT Philip, I think that in a way with all our texts and e-mails, we are kind of back in the same boat as people in the 1800s were sending telegrams and letters. Sometimes people can really say what they want to say when they have time to think and write it down.

    I think it's good to analyze the tone of e-mails or texts, and people should consider that when they write them. They actually have time to put something together, so they should consider how it will come across. All we did in college and highschool is try to analyze books and articles. "what did that word MEAN in that context? What tone is the author using?" They trained us to analyze!

    Its true though, laguage does have a barrier to really express what you mean. I think thats what people are trying to express in music, art, fashion, facial expressions, touch.... things beyond words.

    To me I feel like I am really communicating with someone when I am one-on-one in person, and I think that's because it's not anything that has been rehearsed or typed out perfectly to sound good. It's completely improvised in a sense and that's whats amazing about it.

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  2. Rita- What you say about people feeling able to virtually express themselves reminds me of when I helped out in our guest relations department at work (customer complaints and feedback). Basically we discussed that people would enter a submission online about their horrible service, etc. but more often than not, these people who would colorfully paint a picture of their experience were the hardest to get on the phone to discuss the actual event. Some would even email us back saying they prefer to correspond virtually without ever making contact. To me, this was a clear example that even a phone conversation with voice as the only shared medium being used, was too much of a confrontation for these types. This type has some of the biggest balls on the Internet, but when addressing the issue and actually interacting with a real human voice (even if just over the phone), the "mine is bigger than yours" display vanished. For some reason, this distance in communication makes us bolder online, yet less confrontational in person. I wonder how sites like Yelp and the platform that this type has influences the future of businesses.

    Philip- While you know I have many an issue with social media and the speed of this type of communication, I found an article that sums up possibly the biggest peeve I have. I started watching people taking pictures of themselves not as a time capsule for the moment, but for the next profile picture. I saw the sweetness disappearing and the show taking precedence. "Candid" was no longer candid, it was all about posing to make it appear that way. With a camera within our reach at any given second, we must be ready for our close ups at all times. Anyways, today I read this awesome essay that discusses the rise in faux-vintage photo apps, and what this reflects in regards to this instant self-display and type of communication. I particularly enjoyed this idea:

    "...social media increasingly forces us to view our present as always a potential documented past."

    So not only is this direction determining our non-communication, it is influencing our documentation of moments. While some may argue we are now able to preserve those special moments, I err on the side that I like to keep my memory useful and some things I prefer to recall in my mind versus the physical evidence of it. Its almost like this type of picture taking is because people are mentally lazy when it comes to recalling how they saw something at that time. If we become too reliant on photographing everything, I fear we will all get lost in rooms lined with file cabinets and photo albums going through our pictures, reliving quite possibly too many moments from the past that were photographed oh-so-cooly and missing the moments where maybe the best documentation of it is our memory. I'm not sure which is better, but I do have a feeling that the future generation may reject this hyper-display of self and I find hope in that. I liken this state to the 80's of social media. So maybe we should all just OD on ourselves while we still can.

    Here is the essay if anyone is interested: http://thesocietypages.org/cyborgology/2011/05/14/the-faux-vintage-photo-full-essay-parts-i-ii-and-iii/

    I think this was a great snapshot of our cultural state right now that you captured Philip.

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  3. i used to be on the same side as you, jill. but then something changed and i realized all of the amazing things i could use social media for.

    i have actually gotten to know many people BETTER (especially acquaintances only met once or twice, or friends that live far away) through facebook just by the things we post and the conversations we have through threads. i have found housing when nearly homeless (diamond bar), jobs (where i work now), carpools, furniture, etc etc etc. i have been able to HELP people through fb, and i have received the help as well. also ..

    being able to spread and keep up with world news quicker than ever. think of 400 "friends" and how many are posting articles throughout the day. the reading is endless, and i get to know people based on what they post --- what they care about, what their passions are, etc.

    i understand the picture thing can be frustrating bc it seems as though people are so obsessed with themselves etc (and a lot of people are), but really, you have the option of choosing how you view your friends, and who you know in the first place. i feel that if someone is so obviously obnoxious on fb you wouldnt really respect them in "real life" anyway. so, what i do, is click that little "unsubscribe" button and dont have to watch it. on the other hand, i have experienced communication through those pictures. i see annie posted her scotland trip and i posted my st louis trip. we both viewed each others photos before hand, and then talked about them in person later. i find it neat that people are actually interested in each other and WANT to see each other's pictures and lives.

    at one point in time all of this social media really was too much for me. too fast, too impersonal, too much information and "distance" between myself and others. but i have found ways to utilize this source, and it has been such an awesome tool for me. everyone communicates differently through relationship.

    if i could kick all the drama queens off fb, i would. but i put up with them for all of the other relational and communicational (not a word) benefits.

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  4. Great post- a lot of good observations and questions.

    I think that the written word is absolutely capable of expressing tone and connotation. This is the sole reason that we have the canon of classic literature- these writings do not express merely a surface message but rather are able to communicate most of the subtle aspects of conversation.

    One might argue "Yes, but these are the surviving works of perhaps hundreds or thousands of written works in the last several hundred years." That may be true, but I still feel like the art of writing among the casual population is getting lost in our generation. There is a noticeable difference even in the way my grandparents and parents write to the way people of our generation write, and I don't believe the difference is entirely linked to age or life experience. Tools such as Facebook/Twitter/text messaging allow us the tools to express ourselves in an instant, but brevity often has lead to ambiguity of message in these circumstances.

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